Office Hours: Monday to Friday: 9:00 - 18:00
After-Hours Emergency Services: Back within 15 min

Most asked questions

Frequently Asked Questions

Commercial Services

We take pride in delivering exceptional commercial cleaning services, encompassing a wide range of offerings including janitorial/custodial services, carpet and upholstery cleaning, lighting maintenance, exterior power washing, hard floor care, ground policing, event setup and cleanup, kitchen maintenance, and post-construction cleanup. Our commitment to excellence ensures that your commercial space is not just cleaned, but maintained at the highest standards.

We serve a variety of property types in industries such as commercial, education, healthcare, industrial, retail, and other specialty industries. To learn more about our services and property types, visit our Cleaning Services page.

SOS Cleaning Solutions is recognized for its green cleaning programs through its Cleaning Industry Management Standard – Green Building (CIMS-GB) certification. We clean all of our buildings using many green-certified chemicals and green cleaning processes.

We are fully insured and bonded, and we are more than happy to send certificates of insurance at your request. It is important to work with companies that are insured and bonded to make sure you protect your employees’ most valued assets.

We prioritize the security of your property. Our staff is carefully screened, and we implement strict protocols to safeguard your keys and alarm codes, ensuring the confidentiality of your business.

While we take every precaution, accidents can happen. In such cases, we have a comprehensive insurance policy in place to cover any damages caused by our cleaning services.

Certainly. We are open to tailoring our services to meet your evolving needs. Additional services can be discussed and incorporated into your customized cleaning plan.

The frequency of our services depends on the size of your space, foot traffic, and specific cleaning needs. We can work with you to establish a schedule that suits your business requirements.

Absolutely. We understand that unforeseen events can arise. Our team is equipped to handle both special cleaning requests for events and emergency situations with prompt and efficient service.

Yes, customer satisfaction is our priority. If you are not completely satisfied with our services, please let us know, and we will take prompt action to address any concerns.

All we require is authorization to access your business premises. While it greatly facilitates our operations if you entrust us with a key, you are under no obligation to be present during our service. Providing a key and, if applicable, sharing an alarm code can streamline the process, allowing our team to efficiently carry out their tasks without necessitating your presence. Your comfort and convenience remain our top priorities.

Yes, of course! Contact us in advance so we can meet your request. We want our service to conveniently meet your needs, and we will make every effort to make appropriate changes based on your needs. Any last-minute change to a scheduled service date may be charged.

Absolutely. We work closely with each client to develop personalized cleaning plans tailored to their unique requirements, scheduling preferences, and budget considerations.

We use environmentally friendly and industry-approved cleaning products and state-of-the-art equipment to ensure effective and safe cleaning without compromising on quality.

Yes, we offer flexible scheduling, including evenings and weekends, to minimize disruptions to your daily operations.

We strictly adhere to the recommended health and safety guidelines. Our staff is equipped with appropriate PPE, and we utilize cleaning products effective against viruses, including COVID-19.

Our commitment to excellence, highly trained staff, personalized service plans, and dedication to using eco-friendly products and cutting-edge equipment distinguish us as a leading choice for commercial cleaning needs.

Our staff is trained to respect and maintain the confidentiality of your business information. We can discuss specific protocols to ensure the secure handling of sensitive materials.

Requesting a quote is easy. You can contact us through our website, phone, or email. We will promptly assess your needs and provide a detailed and transparent estimate tailored to your requirements.

Certainly. We understand the importance of trust in a professional relationship. We can provide references from our satisfied clients who have experienced the quality and reliability of our commercial cleaning services.

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